If you want to do your grocery or big box shopping from home in Manhattan Google Express now has you covered, in theory.
No surcharge or mark-up for 6 months, just find what you want, order it and it arrives on the same day, in theory.
Except that’s not how it worked out in Manhattan, one of the test sites for this new service. On it’s first day the services crashed at midday.
I wonder if it had anything to do with Manhattan being a place where people are very used to having stuff delivered. For them Google Express is just a new service among heaps of like services.
So for whatever reason Manhattanites leapt on this new service in much higher numbers than Google could cope with. No self respecting Manhattanite would shirk from ordering a single bottle of BBQ sauce for same day delivery would they? Multiply that by 1,000′s….Google has nifty white and bright blue delivery trucks but they just couldn’t cope with the number of orders.
Poor Google, perhaps they should have spoken to Amazon first because they had the exact same problem at Christmas when there was a mismatch between a high number of orders orders and the ability of Amazon’s delivery trucks to deliver them. Than of course, Google is trying to steal the space Amazon Prime has already marked out so perhaps there would have been any friendly tips on offer. Watch this space New York consumers, you are the ones who will benefit hopefully as Google/Amazon battle to control the order/same same delivery space.