The video attached to this post shows 2 servers who are deeply dissatisfied with how they are treated by SOME customers. The main poin they make it they will treat us well as customers when they are treated with respect in return. Fair enough.
So it was fun to find a really thoughtful ‘How to’ about always getting good service in a restaurant by Will Schwalbe.
You’ll be unsurprised to find out I’m sure that at the heart of his message is the assumption that if you want people to serve you well go out of your way initially to show them you understand who they are, what they are trying to do and show hearty appreciation of what they’re doing for you both verbally and with lavish tipping. The result, you will be treated like a VIP whwnever you go to that restaurant.
So Schwalbe advises that you do not demand but instead appreciate, starting at the bar and working up to the chef and finish by telling the Manager how much you appreciate their restaurant. Be explicit that excellent service means you will patronize their restaurant as often as is practicable.
He recommends a substantial tip to the server of 25% for good service and at high end restaurants tip the Maitre d’. Surely balm to the soul of a server whose take home pay depends on the tips they get.
Both the ranting servers at the beginning and the strategic restaurant goer are both talking about the same thing. Mutual respect and appreciation. Way to go. COMMENT on how to get good service in a restaurant. LIKE treating everyone with respect.